Our team was able to migrate all gateways to new hosts and resume full functionality.

As the issue progresses, the team is working on moving all affected Gateways to unaffected hosts and clusters in the region. We are aware of the impact this issue may cause to some of our customers and doing everything in our power to address it in a timely manner.

Some users experience issues connecting to the London region due to an ongoing issue with the Internet Exchange Poing in London. The issue is still being addressed by our providers and we are monitoring the progress closely.

The issue was fully resolved

Our team was able to restore full functionality and we are monitoring the system.

Our team was able to confirm that once trying to log in for the second time the issue is being resolved. We are still investigating the root cause but can confirm that the issue has limited impact on a small number of users.

We can confirm that the issue was resolved by Auth0 and functionality was restored.

We were able to confirm that users can now pass the authentication successfully and log in to the platform. The team is still monitoring Auth0's progress in restoring full functionality.

We are continuing to monitor Auth0's efforts on restoring services as quickly as possible. We understand that this is causing a significant impact on your business and doing everything we can to expedite the resolution.

Our Authentication Provider (Auth0) informed us that they have all their engineering team working to restore functionality. We are closely monitoring the progress of their teams and waiting for updates about the situation.

We were informed by our Authentication Provider (Auth0) that they are still investigating the issue and trying to identify and resolve the root cause.